Refund policy
At Cleo’s Shop, we want you to shop with confidence. If you are not satisfied with your purchase, please review the guidelines below to understand our return and refund process.
Return Eligibility and Timeframe
- Return or exchange requests must be submitted within 7 days of delivery.
- Requests made after 7 days will not be accepted.
- All returns require prior approval from our customer support team.
- Items sent back without approval may be refused.
To start a return, please contact us within the allowed timeframe. If your request is approved, we will send you detailed return instructions.
Return Process
- Contact our customer support within 7 days of delivery to request a return or exchange.
- Wait for approval and return instructions sent by email.
- After approval, securely ship the item back following our instructions.
- Customers are responsible for paying the return shipping cost.
- Once we receive and inspect the item, eligible refunds will be issued according to the policy below.
Please do not send any item back without approval.
Return Method
- We do not offer in-store returns.
- We do not offer return pickup services.
- All approved returns must be shipped to the return address provided below.
Restocking Fee
We do not charge any restocking fee.
Product Condition Requirements
To be eligible for a return or exchange, items must be:
- Unused and unworn
- In original condition
- In original packaging
- With all tags, labels, and accessories included
Items that show signs of wear, washing, damage, or alteration will not be accepted and may be returned to the customer at their expense.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale items
- Discounted or promotional items
- Gift cards
- Used, worn, damaged, or altered items
These items cannot be returned or exchanged.
Refund Policy
- Refunds will be processed back to the original payment method used at checkout.
Refund Processing Time
Once we receive and inspect your approved return, the refund will be issued within 3 to 5 business days. You will be notified by email when the process is complete.
Exchanges
Exchanges are available within 7 days of delivery, subject to approval and product availability. All exchange items must meet the same condition requirements listed above.
Return Address
Cleo’s Shop
1645 Ravanusa Dr
Henderson, NV 89052
USA
Return shipments must only be sent after receiving approval and instructions from our support team.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@lecleoshopstore.com
Phone: +1 702-460-8210