Faq

We create timeless, feminine clothing designed to make every woman feel confident and elegant. Each piece blends classic shapes with modern details, moving gracefully from day to night. Our focus is on comfort, quality, and effortless style, helping you express your individuality through fashion.

We provide a detailed size guide on every product page. Compare your measurements to the guide before ordering. If you’re unsure or between sizes, email us; we’re happy to help you pick the best fit.

Not at this time. However, our product descriptions, size guides, and styling tips help you make confident decisions. Plus, our return policy ensures that you can return items if they don’t meet your expectations.

We don’t offer a formal warranty. But if you receive a defective or damaged item, contact us and we’ll review it for a replacement or return according to our return policy. Your satisfaction is our priority.

Once your order ships, you will receive a tracking number via email. You can track your shipment through the carrier website (UPS / USPS)

Once an order has shipped, the address cannot be changed. If you need to update your address, contact us before the order is dispatched, and we’ll do our best to help.

If an order is canceled after confirmation, we’ll email you immediately with the reason and any next steps, including refund processing if applicable.

Email us within 3–5 business days of delivery with photos of the damaged item and packaging. We’ll review your request and arrange a return or refund according to our return policy.

Simply enter your code in the “Discount” or “Gift Card” box at checkout. The total will automatically update to reflect the discount or credit.

• Most garments: Professional dry cleaning recommended
• Some durable or lighter fabrics: Hand wash in cold water with mild detergent
• Avoid bleach, harsh chemicals, and tumble drying
• Store in a cool, dry place away from direct sunlight; use padded hangers or garment bags when needed

Yes! You can request a return within 7 days of delivery if:

• The item is unused, unworn, and unwashed
• All tags, labels, and packaging are intact
• There are no makeup stains, perfume, or damage

Non-returnable items: Final sale, clearance, intimate wear, accessories, gift cards, or promotional items

Shipping for returns is the customer’s responsibility unless the item was damaged or incorrect. Refunds are processed to your original payment method within 3-5 business days.

Exchanges are available within 7 days of delivery, subject to approval and product availability. All exchange items must meet the same condition requirements listed above.

Not at all! A common myth is that elegance has to be costly or uncomfortable. At Cleo’s Shop, we believe style should feel effortless — beautiful, comfortable, and timeless.

Email: cleoshop192@gmail.com
Hours: Monday – Saturday: 9:00 AM – 6:00 PM (EST)
Sunday: Closed

We’re always happy to help with sizing questions, product info, order updates, or anything else you need.